I used to work at a grocery store. In high school I was a “courtesy clerk” aka a bagger. I bagged groceries at Stock Market. And, not to brag or anything, but our store rocked. The front end manager was a stickler for the details, however our baggers could bag like no ones business. We were fast, efficient, and never squashed eggs or bread.
You could say “It’s only groceries” right now, but how else would you want YOUR groceries.
Another thing, did you grab the wrong cup-a-noodle? Did you forget your Chips Ahoy Chewy Cookies? No problem, we could run back and grab them for you in a heart beat. We knew the store like it was something we had to sneak into after curfew. We knew the sqeaks, sqeals, turns, and inch of the store.
Where did that go?
Tonight at the store, I turned around to get our ½ gallon of non-fat organic milk, and someone took my canvas bags. Some one snatched our 8 canvas bags out of my cart, while Iolani sat there, and turned to get milk. What is with people?
I didn’t see anyone do it, and when I noticed they were gone, no one said a thing. I was surrounded by people, and yet no one thought to say “Oh, hey…I don’t think those canvas bags belong to you” or even better “Hey lady, someone just stole your canvas bags”
And, you know if I saw someone stealing the canvas bags I would have scooped up Iolani with one hand, chased down the villian, and snatched my bags with the other hand. You know by now I am not above causing a scene to get my stuff back.
Again, I am not above causing a scene to get my stuff back. (There’s another story here, but I have to save it for later.)
Any way, so I get to the check out. I say to the clerk – someone lifted my canvas bags while I was in the check out aisle. Can you check to see if maybe someone turned them in. And, the checker stared at me and said “Oh, you are a mother now, you’ll find you forget everything, and leave everything behind”
My reply: “No, someone took the bags from my grocery cart as I was getting milk”
Her reply: “Sorry”
Sorry is not what I was looking for. I was looking for someone to go and check behind the counter at the service desk to see if MAYBE the conscious of the person who took my glorious collection of canvas bags got the best of them.
But, no we couldn’t even get that far.
It gets better.
When I was a bagger you wanted to help people get out to their car. It was a break from bagging, a chance to get outside away from the beeps, intercom, and the other sounds that comes with the grocery store. The baggers at the Vons on Glendale Boulevard always ask if you need help to your car.
However, at the Downtown Ralphs NEVER have I been asked if I need help to get my groceries to the car. I figure if I have spent over $50 in groceries, I could use a hand getting out to the car. Because it isn’t just getting to the car, it’s getting the groceries to the car. And, it’s not just getting the groceries to the car – it’s confirm the bagging job.
Which brings me to rant item #3 – my groceries were bagged
Hey, you know I know the economy sucks, and bagging groceries may not be your ultimate career choice, and you might even just be bagging groceries to make ends meet. I’ve been there…but these are not your groceries – these are my groceries. And, if that doesn’t help you take a little bit of pride in your work, consider these your groceries, and bag accordingly.
When I got to the car I was very miffed about the 1) loss of our canvas bags, 2) lack of response by the checker, 3) bagged groceries getting tossed into the cart, and 4) no one seemed interested in assisting me to the car.
Is the Ralphs just too busy for downtowners? We need a second store. Vons has an extensive line of Organic foods, and maybe the Vons on Glendale Boulevard can offer up their store manager to come show people how it’s done.
Say it with me people:
Can I help you to your car?